ONLINE RETAIL PURCHASES - Return & Shipping Policy
Standard returns will only be accepted up to 30 days from receipt of goods. Any item approved to be returned must come back to us in "as new" condition. You must call us to make arrangements prior to returning any goods or the return may be refused. Items cannot be returned after more than 30 days from receipt of goods unless arrangements have been made with a Kindred Apparel Representative.
Any returned items may be subject to a 15% restocking fee.
Return shipping is to be paid for by the customer and any items that are returned collect will not be accepted unless the customer has made prior arrangements with a Kindred Apparel Representative.
Faulty products are eligible for replacement under the following conditions: Notification of any faulty products must be made to Kindred Apparel within 48 hours of receiving your order. You are required to call (250-532-2992) or email (firstname.lastname@example.org) to alert us of any problems or concerns regarding your order. The customer may be asked to email photos, or return the product (shipping at the expense of Kindred Apparel) before a replacement item is dispatched. If faulty items are approved for replacement, the identical item will be dispatched to the customer, or, if the item is no longer available, a credit will be issued to the customer for use at the Kindred Apparel web store (www.kindredapparel.com).
Shipping and handling is paid for by the customer at time of order through www.kindredapparel.com and is automatically calculated at time of purchase. Kindred Apparel employs the services of Canada Post and USPS to complete shipments. Items will ship in a timely manner, but delivery times cannot be guaranteed.