We know it’s hard, but if you take a breath and hold our hand we’ll guide you through it! This page gives you a basic insight into what's required when it comes to your artwork. We offer in-house printing at JOYYA (previously named Freeset) using G.O.T.S certified inks. If you don't speak graphic design or just need some help, don't worry we're here to help!

File formats for artwork:
Acceptable file formats for your print artwork are:
- Full sized, high resolution JPEG 300 DPI
- AI, EPS or PDF files with any text converted to outlines
Printing guide

Artwork we like to work with

6 key things to remember when designing your artwork:

1. Vector Art:
Adobe Illustrator (.ai)
Encapsulated PostScript (.eps)
Portable Document Format (.pdf)
All fonts must be outlined.
As a general rule, the simpler and bolder the design, the better it will print. Small/fine detail should be avoided as it will not print well.

2. Text Outlined:
Please ensure all text and fonts are converted to outlines, It means that the letters are converted to shapes. When a text is outlined, the text or font can not be changed accidentally.

3. Pantone colours:
Select the colour from the PANTONE Color Book and provide us the code number to be sure what you see is what you get!

4. Make the design the size it has to be printed:
Contact us for specific product templates, they are usually linked to the product summary on our website. 

5. Separate layers:
Please make sure there is a layer for every single colour. 

6. Send us your artwork:
It can be saved as an .ai file or an .eps file


Artwork don't like to work with:

Word (.doc)
PowerPoint (.ppt)
Excel (.xls)
Rich Text Format (.rtf)
Graphics Interchange Format (.gif)
Ping (.png)
Bitmap (.bmp)
These files are NOT accepted. 

Files submitted outside of these requirements might be subject to additional charges and production delays.


Why Vector files?

Vector files are the preferred files as they give the best results. All fonts must be converted to outlines. The artwork must be set up to size.  Artwork creation is charged at an hourly rate of $35.00/hr. One-hour minimum. This hourly rate applies to any changes made to artwork that is not submitted within the required guidelines. All provided artwork files are kept on file for re-order purposes only. Created and recreated artwork and artwork files remain the property of KINDRED. All film and screens remain the property of KINDRED.

Colours and Colour Matching

If you want to book an order and haven’t provided a Pantone (PMS) colour for your artwork, We can match the colour as close as possible from what we see on the screen using our Pantone Solid coated and uncoated colour books.  It is important to note that Pantone (PMS) Colours will vary from monitor to swatch book to the mixed ink. As this is something we can’t control we have a tolerance of 5% variance from the Swatch book. The ink must include the Pantone or PMS reference number for the Solid Coated book.

What about my artwork format? Are there artwork charges?

No, there are no extra art work charges if you are able to provide your logo or design in an acceptable format and quality. You can send your artwork in Jpeg, Gif, or any Photoshop and Illustrator formats. Be sure that your file has a 300dpi or higher quality to ensure the best printing. If you would like assistance with designing your bag, we can assist you. ($35/hr).

Are there any set up fees or hidden costs?

Nope! When you receive a quote from our team it will outline the cost for your item & the cost for your print options. All costs asociated with making this happen are included in the per unit price. No extra shipping charged or set up fees will show up on your invoice. The only additional cost to what is quoted is sales tax based on the province of delivery!

What is used to print my design?

JOYYA uses the Texcron dying pigment system when screen printing jute bags and t-shirts. Texcron paints have been tested for harmful substances according to Oeko-Tex Standard 100 product class 1. (class 1 is defined as suitable for “Textiles and textile toys for babies and small children up to the age of three) Our base paste (into which pigments are mixed) is K2 White supplied by Zydex. It is a water based eco-friendly product.



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